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Choke-Tube.com Browning, Carlson, Berretta, Benelli, Winchester, Remington, Mossberg, Smith & Wesson, Weatherby and more. Specialty Stores:
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Exchange/Refund Policy Exchange/Defective Products/Refund Policy For a more prompt exchange/refund, Please keep your invoice! If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
Please allow up to 10 day for us to process your refund after the item has been returned to our warehouse. If you need your refund expedited please contact us with the return tracking number and we will make every effort to speed up the refund process. Defective product or missing parts. We only ship new products as they are received from the factory. If you receive a defective product or are missing parts, we are here to assist you in resolving this problem. Normally the fastest way to resolve the issue is to contact the manufacturer directly. In most cases the manufacturer will replace your item or send you the missing parts quicker then we can. We will be glad to assist you in contacting the manufacturer or contact them on your behalf. How ever if you still wish to return the item to us for replacement we will be glad to do that too. Please keep in mind that the shipping back to us is your responsibility and you expense. We will ship a replacement at our expense. This may seem unfair however the manufacturers do not compensate us for return shipping of defective items. Just as if you bought a product at a local store and it was defective, the store will exchange it but they won't pay for your gas to return it to the store. Unlike a local store if you return a product to us, we will pay at our expense to ship you a replacement. Also keep in mind that if you return a defective product to us, not only do we pay to ship you a replacement we also have to pay to ship it back to the manufacturer. So we are out two shipping charges that we can't recover. So we will loose money on your transaction. In other words we share the shipping risk with our customers.
Refused or
undeliverable packages:
If you refuse delivery of a package or the address you gave us is incorrect and undeliverable, You will be charged shipping fees both to you and shipping fees to our warehouse plus the standard restocking fee. Address correction after shipped: If you provided an incorrect address or require the package to be directed to the correct address or an alternate location, you will be charged an addition $20.00 fee plus the balance of the difference in shipping cost.
Products
damaged or lost in shipping:
Please contact us
as soon as possible if your product was damaged in shipping or lost by the
carrier. Your shipment is fully insured and guaranteed for safe delivery and
we will assist you in filling a claim for loss. UPS normally takes about 7
days to investigate a claim. We can not refund or reship any item until they
complete their investigation. As soon as UPS issues a claim payment
authorization, we will reship or 100% refund including shipping at your
request.
Order Cancellation fee. When you place an order
with us it is a legal binding contract. You may not arbitrarily cancel
your order with out approval from us and confirmation. You may
request to cancel your
order any time before it ships. However the order is not considered
cancelled until we can verify that it has not shipped and you receive our
cancellation notification which could take up to two business days . You understand and accept the fact that it may not be possible to cancel an
order in time before shipping regardless of how and when you send your
order
. Please understand our shipping process. We have
over 60,000 products online. Some products ship from our main location,
some ship from remote locations and some products ship from the factory.
When we receive your order, it is sent to the shipping location within minutes
and starts the shipping process. Some location ship thousands of orders
per day. The orders are packed, labeled and stacked on pallets for UPS to
pick up twice a day. We start to incur cost at that moment.
It normally takes us one business day to answer email so by then it is usually
too late to cancel. Your order may still show in shipping department long
after it ships. Most of our tracking information is updated at night for
the days orders. Once your order is in the shipping department, it may not
be possible to cancel the order. All we can do is try. |
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